Effective Date: 1-27-2017
Ivy Answers’s Commitment to Security
Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. The Ivy Answers encrypts billing information wherever the Ivy Answers requests it online. Personal information is accessible only by staff and volunteers designated to handle complaints or requests. All Ivy Answers agents and contractors with access to personal information obtained on the Ivy Answers web site are also bound to adhere to this policy as part of their contract with the Ivy Answers.
Personal Information that Ivy Answers May Collect
Ivy Answers collects the following types of personal information: names, postal and e-mail addresses, phone numbers, billing information, complaint and inquiry information, and information for services using Request-A-Quote. Ivy Answers may also collect business information from sole proprietorships that apply for membership or program participation, some of which might constitute personal information, as well as personal information from individuals acting solely in their business capacity.
You can affirmatively submit to Ivy Answers certain user information pertaining to your interaction with Ivy Answers. User information may include a search query (such as the name and location of a business or charity) or other information as described more fully below. You can also provide location information (so that you can search near you or in an area you specify), or billing or donation information. User information may also include information pertaining to a marketplace complaint, such as your name, postal and e-mail address, phone numbers.
Ivy Answers does not collect or maintain information from those actually known to be under the age of 13, and no part of our site is structured to attract anyone under the age of 13.
How Ivy Answers May Use Personal Information
We will use information you affirmatively submit to Ivy Answers for the purpose for which it is submitted, such as to reply to your email, handle your complaint, publish your comment, process billing and donation transactions, register your participation in an event, respond to requests related to program participation, review applications to be a Ivy Answers Tutor, and publish your scam report. We may contact individuals registering for events with information about other Ivy Answers events or, if relevant, membership or sponsorship opportunities.
We may use third party contractors to act on our behalf, and these contractors are obligated to not disclose or use your information for other purposes.
At certain points where your information is collected on our site, there may be a box where you may indicate you would like to be on a mailing list to receive information about Ivy Answers or its affiliated organizations. This election box only appears in places where the service collecting your information maintains such lists. You can remove your name from a Ivy Answers mailing list by utilizing the appropriate unsubscribe feature contained in the emails.
At any time you can add or remove your name from our mailing list by contacting us at firstname.lastname@example.org .
How Your Information May Be Shared
Inquiries and complaints: In order to process a complaint, Ivy Answers may send the complaint to the Ivy Answers where the company complained about is headquartered, send the complaint to the business, handle the complaint itself, or refer the complaint to another appropriate organization for handling. Depending on the type of complaint, Ivy Answers will provide complaints to the company complained about and, in some situations, to the company’s franchisor or licensor for quality control purposes. Further, when we receive a request or inquiry that an Ivy Answers must handle, we forward the request or inquiry to the appropriate Ivy Answers. By completing a complaint form or sending us a request or inquiry, you are authorizing us to forward your information to the appropriate Ivy Answers or to the proper business.
Ivy Answers Scam Tracker: We will publicly post your description of the reported scam on the Ivy Answers website along with your postal code. We will share your name, state/province, postal code, email address and other information you submit with Ivy Answers administering Ivy Answers Scam Tracker. We may also share this information with governmental agencies, law enforcement, and other appropriate organizations for investigation. With your consent, we or an Ivy Answers may share your information in response to media inquiries.
Other purposes: Ivy Answers may also share your information under the following circumstances:
- We routinely share complaint and Scam Tracker information with the Federal Trade Commission for its consumer protection activities.
- We respond to requests from governmental agencies or where required by law (such as by subpoena, investigative demand, court order or regulation).
- We may share information where our records indicate a company may be engaged in fraudulent activity or other unfair or deceptive practices that we believe should be referred to a governmental agency or a private organization whose work is consistent with the Ivy Answers mission;
- We may share information with appropriate persons or governmental authorities, where your communication suggests possible harm to others.
- We may share business information with third parties for such purposes as allowing search engines to identify Ivy Answers accredited businesses, or for quality control purposes of franchisors or licensors.
If you are visiting our site from outside the United States, be aware that your information will be transferred to, and maintained on, computers located within the United States. The collection, use, retention and any other processing of your information will be governed by United States law.
Help Us Keep Your Personal Information Accurate
If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or your review request at email@example.com. Let us also know the department or Ivy Answers program that led to your submission of personal information so we may efficiently locate your information.
Computer Tracking and Cookies
Our web site is not set up to track, collect or distribute personal information not entered by its visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.
A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive. Ivy Answers or third parties we contract with may use persistent identifiers such as cookies, embedded scripts, beacons, tags and similar technologies for a number of purposes, such as to provide easier site navigation, access to forms, analytics and advertising. You can still use Ivy Answers site if your browser is set to reject cookies. Our cookies do not generate personal data, do not read personal data from your machine and are never tied to anything that could be used to identify you.
Ivy Answers may transfer, or allow third parties to collect, analytic information about your visit to Ivy Answers websites to help us improve our websites and better serve you when you visit us online in the future. Analytic information may include such identifiers as your browser type, IP address, referring site URL, web pages you view and links you click on while navigating within our sites.
If Ivy Answers changes this policy in the future, we will post the changes here and indicate the date of the changes at the top of the policy.